The ultimate MIVA Merchant autoresponder module - send specialized emails when customers checkout. These emails are in addition to or in place of the standard emails which are sent at order completion, e.g. merchant NOTIFICATION, customer CONFIRMATION, VENDOR specific notification, and even cell PHONE emails. It also includes the ability to send a WELCOME email when a customer creates a new account and include things like customer login and password, custom customer field values and even promotion codes. Create UNLIMITED FORMS and send responses to specific individuals without exposing email addresses to spammers. Ultimate tell a friend, send almost any page in the store in an email to FRIENDS. No need to license multiple modules, each of the email types listed above are done with this single module. Using render tokens, you can send an email from ANY PAGE in the store. Use it for tracking page views in real time. Mail Manager has multiple layout controls; from point and click checkboxes for pre-designed text emails, to the legacy token system used with our Merchant 4.x HTML emails, up to the HTML emails which use Merchant 5.x Store Morph Technology templates with complete version history control. Licensed by domain; multiple stores in a single domain require only one license. We also have the corresponding module for an older version of Merchant.
- Autoresponder - specialized emails at the completion of the order
- Merchant notification and customer confirmation
- Vendor and product specific templates
- Can limit sending based on a specific attribute/option code for a product
- Include coupons or promo codes when specific products ordered
- Optionally require an input to allow the email, e.g. a response from Addendum
- Easy to use checkbox configuration of vertical or horizontal layout emails
- Highly configurable free form legacy template layout emails with embedded tokens
- Store Morph Technology (SMT) layout merchant and customer order confirmation emails can be used for most scenarios
- Version history and rollback features of the SMT page template layout
- HTML or text email formatting
- SMT 5.x order emails can be multipart text and html for the email client challenged
- Change character set from default iso-8859-1 to others, e.g. utf-8
- Send merchant page snapshot emails
- Unlimited forms can send emails to the store
- Archive flat file is created for each template, easily track sales activity
- Mail Manager Report module can display the flat file contents by time period or product
- Ship to, bill to and other email addresses for each template
- Send emails to your company's internal departments, e.g. shipping
- Emails to web enabled cell phones as abbreviated messages
- Open architecture so that other events can also trigger an automated response
- Can resend emails when the customer knows and
enters their order number and email address
- Use render token to send an email from any page
in the store
- Send a welcome email before the order completes and optionally include a promo code, customer login and password, custom customer field values
- Include 3rd party data with module tokens, e.g. Addendum responses
- Display custom product and customer fields
- Display shipping and payment invoice messages
- Create packing slip and label emails
- Ship to country address formatted according to the applicable country's postal recommendations
- Restrict email to a specified order dollar value range, reward big spending customers with a coupon
- Restrict email to a specified list of countries, thus allowing for language specific emails
In admin, you create one or more template emails. Each
template can be different, i.e. what it displays, how the
data is oriented on the screen/paper, and what product(s)
triggers the autoresponder. Most are triggered
by the product codes purchased. Some example uses:
Replace the built in merchant and customer confirmation emails with better formatted HTML emails.
Email to any of your
drop-ship manufacturers listing the Ship To
address and the products to be shipped if using real time credit
card authorization. The module will sort out which drop shipper
gets which emails, including listing the products to be shipped. Unlike
some other vendors' drop ship notification modules, this one only includes
the products belonging to the associated drop shipper. Thus a drop shipper does
not see the products being supplied to the customer by other drop shippers when
the order contains multiple product sources. You
can still use the module if you are not using real time authorization,
but you would send the email to your pending mailbox until manual processing
verified the charge, then forward to the drop shipper. This would save
hand entering the order. In addition to the email, an archive flat
file is created which you can use to easily track sales activity
related to each of your drop-ship manufacturers.
Email to Ship To or Bill To or both thanking them for
a donation to your sponsored charity on your site.
your shipping department listing Ship To address
and products ordered if using real time credit card
authorization. Products section can be cut/folded to
result in a shipping label with your company address included. If not
using real time authorization, use the pending mailbox technique similar
to the drop shipper scenario above.
promo coupon code if a customer purchases a specific
product or from a list of products
Email service, warranty, shipping and contact information on
specific products or
Send an email to your cell phone's inbox when orders are placed in your store (requires a cell phone plan that assigns an email address to your phone).
You own a mall with multiple stores within the mall. Those
store owners rent the stores from you for a percentage of
their gross. Use mail manager as an audit tool to track their
sales. In addition to the autoresponse email, mail manager
produces a flat file with order ID, date, product name,
product code, quantity, price for each, and price extended.
Periodically retrieve that flat file and import into a spreadsheet
for easy analysis.
The included Mail Manager Report
module can display the contents of that flat file
through admin. It can filter the report by specific time
periods (daily, weekly, monthly) within reason. The limits
of your PC or server may prevent very lengthy reports for
excessively long time periods. It can also limit the
report to only one product code. Since the templates can
be designed for each vendor, you can create individual
vendor flat files with a corresponding report for each
Literally, you can have a different autoresponder for every
product in your store.
However, Mail Manager has a somewhat open architecture so
that other events can also trigger an automated response. For example:
Send a welcome email before the order completes, but after the new customer completes the registration process, i.e. with with new customer account creation
Send a thank you for
rating a product (using the Emporium Plus Rate This system) along with a coupon code for taking the time to do so
You can use the
ifvar script or var token in these "other event" emails. For
example, generate a unique
coupon code with a module token and insert it in the welcome
email to give the new customer an incentive to buy now.
Use a render token to send an email from any page in the store. For example, put it on the product page to send a specific email when a specific product's page is viewed by a customer who is logged in. The email goes to their password recovery address (but could be bill to or ship to address). If you want it sent to a hard coded address, e.g. yours to monitor traffic,
you would put your email address in the 3rd parameter of the token. The uses of this feature are endless. Send a coupon to entice customers to buy when they visit specific product screens. Tell them about other products related to the one they just viewed.
Customers can send a snapshot of almost any page in your store to himself, a friend, or himself and a friend. Why settle for a link on a tell a friend email when you can send a screenshot of the whole page. Customers can use this feature to send the basket page to the purchasing department to obtain approval for purchase. Or send it to himself and use it for a wish list from which he can add products to the basket directly from the email.
You can also create a form with a text input (instead of hidden) so the customer can choose the page to send,
instead of just the one they are on.
You can create and email an unlimited number of contact forms in Merchant, i.e. formmail. You simply create a page with the form inputs on it. Then create a page that receives, interprets and validates the inputs. You can include a random generated math challenge to cut down on spammers. You can validate inputs with store morph technology (Merchant page template) code and send the customer back to the original form if there is a problem with an input. Using the page snapshot sending feature above, the completed page (from form data) is then sent via email to the email address of your choosing.
As you can see, the uses of this Mail Manager are quite
diverse. Some of the variable features configured through
admin for each template are:
Show or hide any of the data elements
Orient your email either
There is also a free form template using an
extensive list of
tokens and mini-scripts to customize the emails that
are sent at the time of order completion. They can vary
from mimics of the standard
merchant notification and customer confirmation emails to
brief order notifications for better acceptance within cell
phone emails. The emails can be plain text or HTML formatted
emails for better readability. In Merchant 5.x store morph emails, you can have a multipart email with plain text for email clients which do not display html along with the html formatted text. The email client will automatically determine which format to display. You can change the fonts, colors, layout and even add images to your confirmation and notification
If your shipping and payment modules are configured with
invoice notices, these can be included in the emails with a token.
You can include data from other 3rd party modules, like
Addendum, by using tokens.
You can also create packing slip and
label emails with the "ship to" country address formatted
according to the applicable country's postal recommendations when
using the HTML template.
In the free form template you can
also set the time so that it can be offset from the server time,
thus display for a different time zone in each of your emails.
You can display the values in custom fields. In the main body you can display custom customer field values if the customer created an account (order and welcome emails). In the product section you can display custom product field values. The install doc has more information on how to use the tokens to display the data.
Attribute prompt vs code. You can display the attribute prompts instead of the attribute codes.
Price combination. You can combine the base price with the attribute prices so that the product price sum is shown on the single line with the product name in the order email.
Customize your email and store's physical address
Designate email recipient, i.e. Ship To and/or Bill To and/or
fixed email address
List full or partial Ship To and/or Bill To address
Restrict email to a specified order dollar value range, reward
big spending customers with a coupon for their next visit
Restrict email to a specified list of countries, thus allowing for language specific emails
Resend order emails if the customer knows and enters the order number and email which match the actual order. The form for these two data elements can be placed anywhere you can edit the store user interface, e.g. headers, footers, welcome screen. In addition to being a nice feature for customers, it is useful for you if you want to re-send emails while you edit the email text and layout.
You can specify the product code and an attribute/option value that must also be met before the email will be sent. This is particularly useful when the
emails are used for vendor notification. A certain product might be
drop shipped by two different vendors and the only difference is the
selected attribute/option value.
Insert a "require" token that has to be met before the email will be allowed. As example,
have a checkbox using Addendum to ask a customer if they want to be added to a list
server (mailing list). Then if they check the box, the "yes" response is sent to Mail Manager. The Mail Manager can then generate a specifically formatted email to activate an email address at
your list server, if you have one.
Write a different body for each of the email templates you add
products and prices or just the
products without prices
Link the email usage to one or more product codes or entire inventory with wildcard
No need to go to each product to link the email, a copy and paste from
a flat text file will add hundreds instantly
I'd be surprised if you find that this capability
exists anywhere in any mid-priced shopping cart system.
Autoresponders that fill in the blanks are one thing, but
this is a store owner, pre-planned autoresponse for a specific product or the whole order. Within your store, you could have dozens of different responses (individual or grouped) or a wildcard response for all of the products. You can use it
to make connections not directly related to sales, yet linked to a specific sale.
Customer buys a kayak from your store. Tell them about
the kayak camp 20 miles from your store and give them the 800
number of the guy with the info about a big get together next
Customer buys an orchid from you which would lead you to
believe he/she may have a specific variety you have been looking
for. You autorespond with your want list for your nursery in
hopes of finding the needle in a haystack.
As you can see, this list could be endless. Targetted,
intelligent autoresponders are designed to increase your store's
business and decrease the amount of time employees spend on sending
out product specific, emails.
The pre-formed templates are easy
to configure and do not require programming experience. For the more experienced, you
also have the option of using tokens and mini-scripts in free form templates (both legacy 4.x tokenized and 5.x store morph technology). Example free form templates are
included with the install documents.
The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server and
permissions are set correctly on the data
directories. This would be the case in most of the server setups. If you are using Merchant 5.x and your host is web.com, you will not be able to use this module due to the way they configure their servers. There are no known issues with