The Returns Processing module provides an integrated Returns Processing system for your MIVA Merchant store. It provides your customers a contact form where the customer can request a return and then track the progress of that return. Within the MIVA Merchant admin, the storeowner can approve or decline a return. For approved returns an RMA number is generated, the returned products are tracked, and the type of credit issued to the customer can be recorded. All of this tracking information for returns requests is provided to the customer in a Return History screen that can be viewed while logged into the store.
Customer Benefits:
“Return Request” web page for customers to request returns
Customer chooses from a drop down list the order number for which the return is requested.
Customer selects the products in the order for which the return is requested.
Customer chooses from a drop down list the reason for the return and can also add comments/message for the storeowner
“Return History” web page for customers to track return process
Customer can return to the storefront to review all progress with the return. (Customer must have an account to access this information)
Storeowner Benefits:
Return Request and Return Request History screens are fully customizable with templates when using Dynamic Templates (MMUI-based stores) or the OpenUI SuperMod (OpenUI-based stores)
Store owner receives an email when a new Return Request is initiated by a customer
Store owner can approve or disapprove return requests
Auto-approval available based on reason for return
If return request is approved, RMA ticket is automatically created to track the return of items from the order
Storeowner can set a restocking fee and/or percent of order fee that is automatically subtracted from the refund given to the customer
Storeowner can edit the RMA number so that it matches internal systems
Storeowner can change and edit the items from the order that are included in the RMA ticket. The system tracks the return items from other RMA numbers, ensuring customers do not receive a refund on the same item more than once.
Storeowner checks off items in the RMA as they arrive back at the store
Storeowner can change the dollar amount of refund/credit for the return
RMA automatically closes when all items have been checked off as received
Once the RMA is closed, the storeowner chooses the type of credit used to reimburse the customer for the returned items from a drop down list.
When used with the Copernicus CustCredit module, the drop down list includes CustCredit as an option for reimbursement. When chosen, store credit is automatically applied to the customer’s account for the amount of the closed RMA.
Product Requirements:
MIVA Merchant: 4.X
This product may be used with the following user interfaces:
