Communication of order status with your customers is a critical element
in the overall success of your store. Provide order status change emails
to customers, keep track of order changes with backend administrative
notes, and provide customers with an easy login view of their order status
and invoice. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.
Features:
- Order status updated in admin including tracking numbers and admin notes
- Bulk update several orders' status with a single click
- Status change emails with tracking links can optionally be sent to customers
- Unlimited number of templates for the status change emails
- Quick inventory adjustment when orders are cancelled
- End of day (EOD) productivity report for all dates, a range of dates, or specific date
- EOD display all records or just the records with a specific status
- EOD contains links to the order edit screen for easy viewing of an individual order
- EOD display of products sold summary reports
- Run a Stock Level Report (SLR) to determine which items are nearing depletion
- Editable interface to change the inventory levels of all/any products in the SLR
- Export the SLR to flat file for mass editing/importing or to interface with your office backend
- Annotate progress updates from multiple departments within the order record
- Progress is visibile to other admin entities within your store at all times
- Customers can view their order status history including tracking links and product lists
- Order status history can use default or store built template
- Customers can view their invoice within current orders from the order status history or the link in the confirmation email
- Customers can view their order status and shipping tracking by entering their order number and email
- Customers can have one click re-order from invoices in the current orders
- Auto-assign customer membership to price groups based on their order total or subtotal purchase history
Feature Details.
Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. Easily manage customer communication with this module and the related modules below.
The membership system allows you to automatically include customers into price groups when they log into your store and is based on their prior purchase history. You set up your price groups as you would any price groups and assign the applicable products to those groups. Then you specify a trigger level required for the customer to be a member of each group. You can insert tokens into the applicable screens, e.g. customer edit, welcome back returning and new customers. Then when they log in, the token runs the order history for the status codes you specify (e.g. F for filled), sums the totals or subtotals (less shipping and tax), and checks to see if they meet a membership level. If they do, they are inserted into the highest qualified price group.
In addition to enhanced communication with your customers, you may want to manage product levels associated with orders and cancelled orders.
Miva Merchant allows you to track stock levels of your products online. As products are placed in the basket, the level is decremented. If the
order is not completed, the products are returned to the shelf when you delete expired baskets. If the order is cancelled, the products are not
automatically returned to stock in the core Miva Merchant. The customer and product management modules interface with the built in internal inventory management (IM) system to improve the overall IM usability.
In the administrative interface:
Shipping tracking numbers, entered through admin, display in the customer account and the status update email (can be linked directly to
the shipper tracking page)
Change the order status and optionally send the customer an order status email which can vary based on the style of the status email chosen.
Email styles are created using templates with tokens for insertion of specific variables. Can update several orders at once with the bulk status update feature.
Run an end of day-productivity report for all dates, a range of dates, or a specific date displaying all records or just the records with a
specific status. A convenient link to the order edit screen makes viewing an individual order quick and easy.
Re-establish inventory levels for a product when an order has been cancelled (auto-restock) or new quantities are put in your inventory.
Run a Stock Level Report (SLR) to determine which items are nearing depletion or all products being managed for inventory. Filter the SLR for quantities below a specific level. You can even filter the SLR for a specific text string within the product name and code. The module admin console includes an easily editable interface to change the inventory levels of all/any products in the report.
Export a flat file of product codes, quantity, and product name for easy mass editing/importing or to interface with your office backend systems or for re-import into Merchant itself. In addition to the auto-export when you run the SLR, this bundle includes additional import and export utility modules.
Additional order related data can be added in the admin screen; employee code making the status change, date of the change, narrative notes about the order, numeric value (e.g. for adjustments). Multiple admin updates can be made to each order's record by any department within your store (packing, shipping, accounting, returns, etc).
From the customer account record:
Customers can view the status of all of their orders, including update information (e.g. tracking numbers) which is entered by the store
owner through admin. The order status history display can be modified by the store owner with a
template and tokens. You can even include hot links to carriers' tracking systems with the number filled in. You'll need to enter your
carrier tracking URLs into the module's admin configuration screen. The number of carrier URLs you include in admin is not limited.
Customers can view their previous invoices as long as they are in online batches or still in the unbatched orders.
Even after orders and batches are deleted (you may delete processed orders to save disk space) the customer can still review the basic
products listed in their order along with the shipping and payment info.
Customers can re-order/duplicate a previous order with a single click from the invoice (order details page) which are still in online batches (i.e. not deleted) or as yet unbatched orders.
Be sure to take a look at our other related modules which can enhance store - customer - vendor communication even further. They include:
Contact Manager - provide a support interface without needlessly including your email on your store's pages for spam harvesters to capture
Event Reminder - customers and store admin can schedule reminders to themselves or others for specific events/tasks at specific times
Follow-on Contact - generate after sales communication at pre-determined points of time in the future
Mail Manager - generate template emails (with tokens) as HTML or text as an auto-response, e.g. as customer order confirmation or even welcome
emails
The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server and
permissions are set correctly on the data
directories. This would be the case in most of the server setups. If you are using Merchant 5.x and your host is web.com, you will not be able to use this module due to the way they configure their servers. There are no known issues with
other hosts.
Screen shots showing admin interface
Screen shot showing editable order status report
Screen shot showing editable stock level report
Screen shot showing status change function and option re-stocker
Screen shot showing bulk status change function
Screen shots showing order status report available to customer
Screen shot showing sale stats report sorted by highest seller
Screen shot showing sale stats report sorted by categories
