Communication of order status with your customers is a critical element
in the overall success of your store. Provide order status change emails
to customers, keep track of order changes with backend administrative
notes, and provide customers with an easy login view of their order status
and invoice.
Features:
- Order status updated in admin including tracking numbers and admin notes
- Bulk update several orders' status with a single click
- Status change emails with tracking links can optionally be sent to customers
- Unlimited number of templates for the status change emails
- Quick inventory adjustment when orders are cancelled
- End of day (EOD) productivity report for all dates, a range of dates, or specific date
- EOD display all records or just the records with a specific status
- EOD contains links to the order edit screen for easy viewing of an individual order
- EOD display of products sold summary reports
- Run a Stock Level Report (SLR) to determine which items are nearing depletion
- Editable interface to change the inventory levels of all/any products in the SLR
- Export the SLR for mass editing/importing or to interface with your office backend
- Immediately visible when you log into admin is the number of pending orders
- Annotate progress updates from multiple departments within the order record
- Progress is visibile to other admin entities within your store at all times
- Customers can view their order status history including tracking links and
product lists
- Order status history can use default or store built template
- Customers can view their invoice within current orders from the order
status history or the link in the confirmation email
- Customers can view their order status and shipping tracking by entering their order number and email
- Customers can have one click re-order from invoices in the current orders
- Auto-assign customer membership to price groups based on their order total history
Feature Details.
Provide order status change emails to customers, keep track of order
changes with backend administrative notes, and provide customers with an
easy login view of their order status and invoice. Easily manage customer
communication with this module and the related modules below.
The membership system allows you to automatically include customers into price groups when they log into your store and is based on their prior purchase history. You set up your price groups as you would any price groups and assign the applicable products to those groups. Then you specify a trigger level required for the customer to be a member of each group. You insert tokens into the applicable screens, e.g. customer edit, welcome back returning and new customers. Then when they log in, the token runs the order history for the status codes you specify (e.g. F for filled), sums the totals, and checks to see if they meet a membership level. If they do, they are inserted into the highest qualified price
group.
In addition to enhanced communication with your customers, you may want
to manage product levels associated with orders and cancelled orders.
Miva Merchant allows you to track stock levels of your products online.
As products are placed in the basket, the level is decremented. If the
order is not completed, the products are returned to the shelf when you
delete expired baskets. If the order is cancelled, the products are not
automatically returned to stock in the core Miva Merchant. The customer
and product management modules interface with this internal inventory
management (IM) system to improve the overall IM usability.
In the administrative interface:
Shipping tracking numbers, entered through admin, display in the
customer account and the status update email (can be linked directly to
the shipper tracking page)
Change the order status and optionally send the customer an order
status email which can vary based on the style of the status email chosen.
Email styles are created using templates with tokens for insertion of
specific variables. Can update several orders at once with the bulk status
update feature.
Run an end of day-productivity report for all dates, a range of dates,
or a specific date displaying all records or just the records with a
specific status. A convenient link to the order edit screen makes viewing
an individual order quick and easy.
Re-establish inventory levels for a product when an order has been
cancelled (auto-restock) or new quantities are put in your inventory.
Run a Stock Level Report to determine which items are nearing depletion
or all products being managed for inventory. The module admin console
includes an easily editable interface to change the inventory levels of
all/any products in the report.
Export a flat file of product codes, quantity, and product name for
easy mass editing/importing or to interface with your office backend
systems or for re-import into Merchant itself.
Display the number of status = "pending" orders in the main admin
screen, Store Notifications section, so pending orders are immediately
visible when you log into admin. A convenient popup shows order numbers
and dollar total of each.
Additional order related data can be added in the admin screen;
employee code making the status change, date of the change, narrative
notes about the order, numeric value (e.g. for adjustments). Multiple
admin updates can be made to each order's record by any department
within your store (packing, shipping, accounting, returns, etc).
From the customer account record:
Customers can view the status of all of their orders, including
update information (e.g. tracking numbers) which is entered by the store
owner through admin. The order status history display can be modified
by the store owner with a
template and tokens. You can even include hot links to carriers'
tracking systems with the number filled in. You'll need to enter your
carrier tracking URLs into the module's admin configuration screen.
The number of carrier URLs you include in admin is not limited.
Customers can view their previous invoices as long as they are in
online batches or still in the unbatched orders.
Even after orders and batches are deleted (you may delete processed
orders to save disk space) the customer can still review the basic
products listed in their order along with the shipping and payment info.
Customers can re-order/duplicate a previous order with a single
click from the invoice (order details page) which are still in online
batches (i.e. not deleted) or as yet unbatched orders.
Be sure to take a look at our other related modules which can enhance
store - customer - vendor communication even further. They include:
Contact Manager - provide a support interface without needlessly
including your email on your store's pages for spam harvesters to capture
Event Reminder - customers and store admin can schedule reminders to
themselves or others for specific events/tasks at specific times
Follow-on Contact - generate after sales communication at pre-determined
points of time in the future
Mail Manager - generate template emails (with tokens) as HTML or text
as an auto-response, e.g. as customer order confirmation or even welcome
emails
OpenUI required. This module can use OpenTokens instead of
hook points within OpenObjects. The OpenDesigner screen lists the OpenObjects
which can replace all or some screens within the OpenUI user interface. The
OpenObjects provide a template screen which contains the existing hook points
(backward compatibility), OpenToken capability, and the ability to move output around
within the OpenObject screen.
