Refunds

If a product doesn't turn out to be what you wanted, you can request a refund from MivaCentral Support. Important refund considerations are:

  • Refunds must be requested within 30 days of purchase
  • For installation or module problems, customers must have first requested developer support to resolve the issue.
  • Modules must be uninstalled before a refund is given
  • A restocking fee may be applicable on refunds*
  • Developer Installation fees may not be refunded if the developer installation is complete
Note. Some partners have different refund policies. A refund policy stated in a product description at MivaCentral overrides the MivaCentral global policy

* A restocking fee may be requested in certain circumstances to cover cost-of-doing-business. Possible scenarios include:
  • Customer requests refunds on multiple products
  • Customers expectation of the module bears NO relation to product description
  • Customers hosting account is inferior and incapable of supporting third party modules
  • MivaCentral products function as described but customer decides to abandon Miva Merchant as a solution
  • MivaCentral finds evidence of license abuse for this or other products registered to customer
Refunds are batched and processed weekly. In some circumstances refunds may be slightly delayed while development partners are consulted for refund authorization and / or order history.

Which purchase are you requesting a refund for?

MivaCentral License:   

You will find your license key in your email confirmation.

Note; This screen logs ALL entries. After a set number of failed attempts to input a license key, the system fakes ALL requests. This step is take to ensure the integrity of our license algorithm.